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678ok keeps your account data handling straightforward — what we collect, how we use it, and the steps you can take to review or correct your records are all set out here. Access to this platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment identifiers you use to transact, such as your Nagad mobile number or Bank Transfer account reference. We also collect session data: device type, browser, IP address and the pages you visit inside your account area. This information helps us verify your identity, process your transactions accurately and maintain the security of your wallet. We do not sell your personal data to third parties. We share account-level details only where required by the payment processing chain — for example, when a Nagad or Bank Transfer transaction is initiated — or where we are required to do so by applicable law. Your data is retained for as long as your account remains active and for a period after closure in line with our record-keeping obligations. If you close your account, you can request confirmation of what is retained and for how long by writing to our support team. Use of this platform and the data practices described here are subject to your local law and eligible regions.
This policy covers data collected directly through the 678ok platform and its account services. It does not extend to third-party sites you may reach by following an external link from our pages. The four areas below define what falls inside and outside the scope of this document so you know exactly where our obligations begin and end.
Data you enter when logging in, updating your profile or verifying your identity is fully within scope. This includes your registered contact details and the session tokens generated when you access your account on mobile or desktop.
Payment references associated with Nagad transfers or Bank Transfer instructions are handled under this policy while they pass through our platform. We record transaction IDs and amounts against your account wallet for dispute and audit purposes.
Your browsing behaviour within the platform — which sections you visit, how long you spend in the account area, and which support articles you open — is collected as session data and falls within scope of this policy.
External payment gateways, game content providers and any linked sites operate under their own privacy terms. Once data leaves our platform to complete a transaction or load external content, this policy no longer governs how that data is handled.
You have clear, actionable options when it comes to the personal data we hold. Reviewing your account records is the starting point — log in, head to your profile section, and you will see the contact details and payment references currently saved against your account. If anything is out of date or incorrect, you can update standard fields directly from the profile page, or contact support for fields that require identity verification before a change is applied. This matters most when your registered Nagad number or Bank Transfer details have changed, because an outdated reference can delay a transaction. If you want to understand exactly what data we hold beyond what is visible in your account, or if you want to request deletion after closing your account, our support team is the right route. All such requests are handled in writing so there is a clear record on both sides. Eligibility for certain data rights may depend on your local law and the region from which you access the platform.
Log into your account and open the profile section. Contact details, registered payment references and session history visible there are the primary data points we hold against your account.
Standard fields — email, contact number — can be updated from your profile page. Payment identifiers like your Nagad reference require a support request and identity confirmation before the change takes effect.
If you want clarity on what we hold or how long we retain it, write to our support team with your registered account details. We will confirm the scope of your data and the retention period that applies.
Closing your account triggers our standard retention window. After that period, personal data that is no longer required for legal or audit purposes is removed. Contact support to initiate the process.
If you have a question about how your data is used, or you want to act on any of the rights described in this policy, the contact routes below are the ones we monitor. Use the channel that suits your situation — live chat for quick account queries, email for written requests that need a record, and the in-account help section for self-service navigation.
Open the chat icon from the main menu on mobile or desktop. This route is best for quick questions about what data is saved in your account or how to navigate your profile settings.
Send a written request to our support email address — published in your signed-in account area under Help. Use this channel for data correction requests, deletion requests or any query that requires a documented response.
The Help section inside your account lists policy documents, contact options and self-service steps for updating your registered Nagad number or Bank Transfer reference without needing to contact support.
Our data handling practices are built around four areas: what we store, how long we keep it, who can access it and how you request changes. We keep this consistent across all account types, whether you transact through Nagad, Bank Transfer or browse without completing a transaction.
We use cookies to maintain your login session and track which pages you visit within the platform. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how your account session behaves on mobile.
Access to your stored data is restricted to authorised account and compliance functions. Your password is stored in hashed form — we cannot view it, and our support team will never ask you to share it over chat or email.
Active account data is retained while your account is open. After closure, we keep records for a period determined by our legal and audit obligations. The exact retention window is available on request through the support team.
Corrections to your registered Nagad number, Bank Transfer reference or contact details follow a verification step before they are applied. This prevents unauthorised changes to your payment identifiers and keeps your wallet records accurate.
The questions below cover what returning account holders ask most often about how their data is handled, what rights they have and how to act on them. If your question is not covered here, use the support contact routes listed on this page.
We collect the details you enter at registration — name, contact number, email — plus the payment identifiers you provide, such as your Nagad mobile number or Bank Transfer reference. Session data like your device type and IP address is also recorded when you log in.
We share data only where it is necessary to process a transaction — for example, passing your Nagad reference to complete a transfer — or where we are required to do so by applicable law. We do not sell personal data to any third party for marketing or profiling purposes.
Standard contact fields can be changed from your profile page after login. Payment identifiers, such as your registered Nagad number or Bank Transfer details, require a written support request and identity confirmation before the update is applied to protect your account wallet.
After account closure, we retain records for a period determined by our legal and audit obligations. The exact window varies depending on the type of data. You can request confirmation of what is held and for how long by contacting support with your account details.
Yes. Once your account is closed and the mandatory retention period has passed, you can request deletion of personal data that is no longer required for legal or audit purposes. Submit your request in writing through the email support channel so there is a documented record.
This policy covers data collected through the 678ok platform. Whether you can access the platform and what data rights apply to you depends on your local law and eligible regions. Use this policy alongside the terms of service for a full picture of your position.